Shipping and Returns HEADING_TITLE

USA and CANADA

 

REST OF WORLD

 

All Items: $5.00*

 

 
  1. 1 item: $8.00**
  2. Each additional item: $3.00

Certain items may require extra shipping & handling fees. Please review item descriptions for shipping information.

*All USA orders will be charged a flat $5.00 shipping and handling rate. Shipping and handling covers the cost of postage and shipping supplies which are quite expensive.

**All International orders will be charged an additional $8.00 shipping and handling rate in addition to the per item charge.  Shipping and handling covers the cost of postage and shipping suppiles which are quite expensive.

NSM88  Records LLC., is not responsible for lost, misdirected, confiscated or seized items. Please know your local postal laws before ordering. For problems with an order please email us right away and our customer service team will work hard to resolve your issue.  Customer satisfaction is top priority at NSM88 Records!

Defective Digital Media Compact Discs, Software, DVDs, etc., "Digital Media"  may be returned for exchange only within 14 days from when the order ships from the NSM88 Records warehouse.  Customer must ship back item using a traceable method such as US Postal Priority Mail (s) upon receiving a RMA from NSM88 Records staff and a replacement item will be shipped after the returned item is received and inspected.  If NSM88 Records finds that the returned item was abused by customer the item will be returned to the customer without any further resolution. Customer agrees to be bound by our decision as final. No refunds will be offered on digital media, software or other such media.  

Downloaded Digital Media - under no circumstances will downloaded digital media such as MP3 files be refunded, exchanged or credits issued.  If a customer is having technical issues they must contact NSM88 Records customer service team within 30 days of their initial download order.  NSM88 Records customer service team will provide basic technical support to the customer.  If NSM88 Records customer service team deems there is a technical issue on the stores end they will notify the NSM88 Records technical support team which will look into the issue.  Upon resolution, the technical staff will notify the customer service team which will communicate the resolution to the customer.  NSM88 Records will not provide computer lessons and in such it is advised that customer is familiar with their operating system prior to downloading Digital Media as to know where to find the Digital Media on their computer after the download.  Some Digital Media files may be sent in compressed format such as .ZIP or .RAR.  The customer should be familar with these industry standard formats.  More information on how to open a .ZIP or .RAR file may be found at www.WinZip.com , support.microsoft.com/kb/306531 and www.rarlab.com/download.htm .

Collectable items, clothing, books and other such items can be returned within 14 days of date shipped from the NSM88 Records warehouse upon authorization from the NSM88 Records staff which will issue an RMA for an exchange or store credit.   Customer must ship items back for exchange or store credit using trackable carriers such as US Postal Service Priority Mail and cover the costs of shipping. NSM88 Records will ship back a replacement item and cover the shipping costs.  

If NSM88 Records makes a mistake on your order such as sending the wrong item customer must contact the NSM88 Records customer service team within 14 days to have a RMA issued for you to send back the items (s) using a traceable shipping method such as US Postal Service Priority Mail and we will either send you the correct item, issue you store credit or refund your credit card per customer choice upon receipt and inspection of returned item (s).  

Received damaged items must be reported to NSM88 Records customer service team within 14 days of the item ship date.  Some orders may be insured and in that case the customer must file a claim with the carrier.  If an item is not insured, NSM88 Records customer service may issue a RMA.  The customer must ship back the item using a traceable method such as US Postal Service Priority Mail.  Upon inspection of the item by NSM88 Records the customer service team may issue a replacement item shipped at our expense to the customer or store credit issued to the customer if the item is out of stock.  If NSM88 Records feels the item was abused by the customer the item will be returned to customer without further resolution. NSM88 Records reserves the right to decide if an item was abused by the customer or was damaged in the mail.  Customer agrees to be bound by our decision as final.

NSM88 Records reserves the right to deny a RMA and or credit for customers that report repeated instances of wrong orders, damaged in the mail orders, lost orders and so forth as to prevent abuse of our policies.  

NSM88 Records reserves the right to deny a RMA and or credit if a customer opens a charge back with their bankcard prior to contacting the NSM88 Records customer service team with their issue.  One of the core goals of NSM88 Records is 100% customer satisfaction and in such our customer service team will work diligently to resolve any issue you as our customer may have.  NSM88 customer service can not help you if you do not contact them!  It is very important that you contact our customer service team at once if you have issue with an order or item.  Our customer service team will address your issue with high priority and work for resolution to your issue keeping 100% customer satisfaction in mind.  

NSM88 Records, LLC
PO BOX  13768
Detroit, MI 48213

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